Data confidentiality

 

 


Confidentiality of data


 

 

1. General information

Road Trip Experience S.A, whose registered office is located at 6C Porte de France, 4360 Esch-sur-Alzette, Luxembourg, (CoRacer, us and our) in its capacity as controller attaches great importance to the protection and respect of privacy. The purpose of this Personal Data Privacy Policy is to inform you about how we treat your Personal Data. If you do not accept this Privacy Policy in its entirety, we will not be able to provide you with the services offered by the CoRacer Platform or its mobile applications. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.

 

2. Definitions of the terms

If a term is not defined in this Privacy Policy for Personal Data (such as "Offer", "Services", etc.), it will have the meaning given to it in our General Terms and Conditions.

"Data Controller" refers to Road Trip Experience SA, the company responsible for the use and processing of Personal Data on the CoRacer platform.

"Personal Data" refers to information relating to a natural or legal person who may be in the possession of a Data Controller.

 

3. Information we collect

3.1. The information you provide us

By using our platforms, you provide us with information necessary for your identification ("Your personal data"). This is particularly the case when you register, fill out our contact form, contact us by phone, email or any other means of communication or when you report a problem.

This information shall include, in particular, the following data.

3.1.1. The data necessary to register for the services we provide on our platform or when you update your user account information. This data includes your first and last name, e-mail address, country of residence, date of birth and password. This information is mandatory. In the event of a breach, CoRacer cannot be able to provide the services offered on our platform and you will not be allowed to access the platform and create an account on it.

3.1.2. A photo

3.1.3. A postal address and telephone number

3.1.4. Information about the offer you are offering (For Sellers)

3.1.5. Your presentation

3.1.6. A copy of the exchanges between you and CoRacer

3.1.7 A copy of the publications or reservations made on our platforms

3.1.8. Details of the financial or accounting transactions carried out on our platform, including information related to your payment card, your bank details, information relating to services booked or for which you have published an Offer on our platforms.

3.1.9. The details of your journeys on our platform and the content consulted.

3.1.10. Data provided when you report a problem with our platform or services.

3.1.11. For professional Sellers (called "Sellers") publishing offers on the platform: A copy of your identity document, proof of residence and legal documents of the company or any other verification information.

3.1.12. A copy of the exchanges between you and the other members of the platform.

3.1.13. The opinions you have left to evaluate the service provided, this information is likely to be used for research and analysis of the behavior of users of the platform.

3.1.14. Data related to your location when you have agreed that we may collect and process this data.

 

3.2 Information we obtain from your use of the platform

3.2.1. In the event that you connect to CoRacer using the social networks made available to you, CoRacer will have access to certain data from your account (including your first name, last name, photograph, email address and number of Facebook friends) on the social network in question in accordance with the terms and conditions of use of the social network concerned. We may also collect some of your personal data when you use features of these social networks such as the "Like" feature.

3.2.2. During your visits to CoRacer, we may collect, in accordance with applicable legislation and with your consent, if necessary, information about the devices used to connect to our platform (including IP addresses, connection data, browser types, systems and operating platforms, your visit and the content viewed on our various pages as well as its duration, navigation or loading errors. We also collect information on your use of our platform (Notices and ratings received, number of bookings and publications...). Some information may be displayed on your public profile. In order to collect this information we use cookies in particular.

 

4. How does CoRacer handle the information you provide or make available to it?

The data we collect is used to:

Objectives Legal basis
4.1 Execute contracts concluded between you and us or between us and our "business partners" (for example: platform providers) and technical partners (for example: Payment intermediary to provide you with the requested information and services) This processing is necessary for the proper performance of our respective contractual obligations.
4.2 Send you information about our services (example: booking confirmation) by sms, email or any other means of communication. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent.
4.3 Collect your payments or send you the amounts collected on your behalf. This processing is necessary for the proper performance of our respective contractual obligations.
4.4 Allow you to customize your profile on our Platforms. This processing is carried out on the basis of your consent.
4.5 Allow you to communicate and exchange with the Platform Sellers and other members of the community, in particular about our services or the services reserved or performed. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent.
4.6 Ensure compliance with applicable legislation, our general terms and conditions of use and our privacy policy. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent and/or necessary for the exercise or defence of a right of justice.
4.7 Give you access and allow you to contact our support department. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent and/or necessary for the exercise or defence of a right of justice.
4.8 To send you, in accordance with applicable legal provisions and with your consent where required by law, marketing, advertising and promotional messages, information relating to the use of our services, booking procedures, or to suggest and advise you of goods or services that may be of interest to you. We may also use your data to send you advertising messages that may be of interest to you on social networking platforms or third party websites. We invite you to read the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest in providing you with relevant information.
4.9 Inform you of changes to our services. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent and/or necessary for the exercise or defence of a right of justice.
4.10 Verify the information contained in your identity document, legal documents and proof of address or any other verification information that would be necessary for KYC validation (Sellers publishing offers on the Platforms) when you register or use our Platforms. This processing is necessary for the proper performance of our respective contractual obligations and/or carried out with your consent and/or necessary for the exercise or defence of a right of justice.
4.11 Manage our Platforms and perform internal technical operations for problem solving, data analysis, testing, research, analysis, studies and surveys. This processing is necessary for our legitimate interest (ensuring the security of our Platforms and improving their characteristics),
4.12 Improve and optimize our Platforms to ensure that the display of our content is appropriate for your device. This processing is necessary for our legitimate interest (Providing our users with relevant content)
4.13 Help us maintain a healthy and secure environment on our platforms. This processing is necessary for our legitimate interest (ensuring the security of our Platforms), the respect of our legal obligations and/or necessary for the exercise or defence of a right of justice.
4.14 Evaluate the effectiveness of the advertising messages we send and adapt them to our members. This processing is necessary for our legitimate interest (Measuring and optimising the effectiveness of our campaigns) and/or with your consent.

 

5. With whom does CoRacer disclose or share personal data and why?

5.1. As part of the use of the platform and associated services, some of your information is transmitted to other platform members, through your public profile or as part of the booking process (we provide your telephone number and/or e-mail address to the Seller or Buyer in the event of a booking).

5.2. We may work with third party companies who may have access to your Personal Data including:

- Social networking platforms that can offer you features related to your CoRacer profile on their own platform

- Our business partners who can market their services on our platform and to whom you decide to subscribe.

- Our technical partners we use in payment services, technical services, identity verification, analytical data providers.

5.3. We share your data with the above-mentioned third parties only in the following cases:


5.3.1. In the context of the execution of any contract concluded between you and us or for the purpose of providing or improving our services (in the context of payments made on CoRacer, in particular via Mangopay).


5.3.2. During the booking process, your data is transmitted to the Seller. Any acceptance of a reservation therefore implies recognition of the transmission of the information provided to the Seller. In accordance with legal provisions, the transmission of data is necessary for the proper execution of the contract binding you to the Seller. We can provide the following information: first name, last name, telephone number and/or email address.


5.3.3. When you post reviews on our platform. These reviews contain your first name and the first letter of your last name and your profile photo are visible to all visitors to our Platforms.

5.3.4. When you authenticate to CoRacer via social networks.

5.3.5. In the case of a legal application, a dispute with CoRacer or when the safety and physical integrity of a person is at stake.

5.3.6. In the event of a merger or acquisition or we may share your personal data with the new entrant. In the event of a third party buyout, the data acquired by CoRacer would be transferred to the acquirer.


5.3.7. In the event that you allow CoRacer to access your personal data or through a connection service to our business partners, their privacy policies are applied to you. CoRacer has no control over the collection and processing of this data by our business partners on their own platform.


5.3.8. When we use search engine and analytical solution providers to improve and optimize our Platforms.


5.3.9. When we distribute parts of our platforms on partner commercial Websites through APIs or widgets. In this case, some information from your profile may be displayed on these Websites.

 

6. Use and moderation of messages

In order to guarantee the security, prevention, authentication, user assistance and enforcement of contracts concluded with us on our platform we can read the messages you exchange with other members.

 

7. Newsletter, targeted advertising, invitations

We may use your data for commercial prospecting purposes by e-mail (newsletters, invitations to our events, targeted advertising, etc.). To stop receiving promotional emails, you can let us know at any time by one of the following means:

- Click on the unsubscribe link in each email received,

- In your customer area, open the "My profile" tab, uncheck the corresponding box.

On social networks, you can also refuse to receive targeted advertising from your account.

 

8. Place and duration of storage of your data

8.1. Your personal data are stored in the European Union for a period of 5 years.

8.2. Some data may be stored for different periods of time:

    Financial data (payments, refunds, etc.) are kept for the period required by applicable tax and accounting laws;
    The content you create on our platforms (opinions, ratings, comments), they become anonymous after the deadline mentioned in 7.1.

 

9. Your rights to your personal data

9.1. Upon request, you can obtain a copy of the personal data that CoRacer holds about you, subject to identification and confirmed authentication. Similarly, at your request, we may modify or delete incorrect information that we have through your account. Finally, you have the right to your personal data after your death. If you wish to exercise this right, please contact us by email: customer@co-racer.com.

9.2. CoRacer may retain certain information about you if required by law or when there is a legitimate reason to do so.

 

10. Confidentiality

By registering on the CoRacer platform you are responsible for the confidentiality of your password.

 

11. Privacy Policy

We may change this policy at any time. In the event that we make significant changes we will inform you directly on the platform or by e-mail. It is important that you read this policy. If you do not agree, we will not be able to continue to provide you with access to our platform and you will need to deactivate your CoRacer account by sending us an email to this address: customer@co-racer.com

12. Privacy Policy / Data protection

If you have any questions about our privacy policy or any requests for your personal data, you can contact us by email at the following address: customer@co-racer.com